Best Guide On Lonpac Car Insurance Review For 2024

Every year, around 1 million people are involved in traffic accidents. It also underlines the vital role of effective policy responses. Currently, the Malaysian Road Safety Plan (MRSP) 2022- 2030 is in place to improve road safety and protect the welfare of all Malaysian road users (From MINISTRY OF TRANSPORT MALAYSIA). Now, the RMP will be more focused on the car drivers.

So, car insurance has become very important for every Malaysian person, both for his and vehicle safety.

Car insurance is required by law in Malaysia, and the high number of traffic accidents makes it vital. It offers financial protection against damages or losses caused by accidents, theft, and natural catastrophes.

Car insurance allows drivers to cover repair costs, medical bills, and third-party liabilities, providing peace of mind. Furthermore, it promotes responsible driving and effectively manages traffic accidents, making it an essential component of car ownership in Malaysia.

Introduction to Lonpac Car Insurance

Lonpac Insurance Bhd (Lonpac), a wholly owned subsidiary of LPI Capital Bhd, was established in Malaysia on July 12, 1994, and now operates with 22 branches and 3300+ registered insurance agents in Malaysia.

Loanpac is one of Malaysia’s market leaders in general insurance, with annual gross written premiums of RM1.73 billion in 2023.

In September 2005, the Malaysian Rating Corporation Berhad (MARC) confirmed Lonpac’s general insurance strength rating at “A.A.,” confirming the company’s financial stability and reliability in the insurance business.

In November 2023, A.M. Best affirmed Lonpac Insurance Bhd’s Financial Strength Rating of A (Excellent) and Long-Term Issuer Credit Rating of “A” (Excellent).

Lonpac Car Insurance, a key figure in Malaysia’s insurance industry, is known for its extensive coverage and customer-focused services.

As part of the LPI Capital Bhd group, Lonpac has carved out a position by providing a comprehensive selection of policies customized to Malaysian drivers’ needs.

From third-party coverage to all-inclusive, comprehensive packages, Lonpac ensures that every car owner gets the ideal match for their insurance requirements.

With a focus on innovation and customer satisfaction, Lonpac offers extra benefits like roadside assistance and customizable addons, ensuring that policyholders have insurance and peace of mind. Lonpac is a solid and responsive automobile insurance choice for Malaysians seeking a blend of tradition and modernity.

Lonpac car insurance plans & coverage options

Lonpac Insurance Bhd offers three types of automobile insurance coverage tailored to the diverse demands of Malaysian drivers.

These plans are designed to provide vehicle owners with financial protection and peace of mind, covering everything from primary third-party liability to comprehensive theft, accident, and damage coverage.

Here’s a deeper look at each car insurance policy offered by Lonpac:

Motor esecure comprehensive insurance plan:

Motor secure comprehensive insurance is an offer on the comprehensive insurance plan. When you safeguard your automobile with Lonpac Motor comprehensive insurance from September 8, 2023, to April 30, 2024, you will be rewarded with RM50 in Touch ‘n Go eWallet credit.

Here, you must purchase new motor comprehensive insurance with a minimum premium of RM600. Any existing or renewing Lonpac motor policy is ineligible to participate in the campaign. In addition, you must supply a mobile number associated with a valid Touch ‘n Go eWallet account.

You may pay your insurance premiums using Loanpac’s convenient 6-month zero-interest installment plan. You’ll also get free towing up to RM400 per event and 24-hour emergency roadside and breakdown assistance.

This comprehensive approach applies to all drivers. This plan also includes a 6-month repair warranty at their panel workshop.

Aside from that, there are various extra addons available that you can incorporate into your plan to secure your car better.

Motor ezsecure comprehensive insurance plan additional coverage:

Breakage of Windscreen, Windows, or Sunroof: It covers your car’s windscreen, windows, and sunroof and doesn’t impact your No-Claim Discount.
Special Perils – Full Cover (Enhanced): It safeguards your car from floods, storms, earthquakes, landslides, and other convulsions of nature.
Special Peril – Limited Cover: It covers floods, storms, earthquakes, landslides, and other natural disasters, but only up to 25% of the insured amount.
Personal Accident: It covers each person in the automobile for up to RM50,000 in case of accidental death or total and permanent disability.
Replacement of Car Keys: This covers the loss or damage to your automobile key(s) caused by actual or attempted theft, robbery, or break-in up to RM2,000.
Cleaning Cost of Vehicle: If your car receives damage due to flood or attempted break-in, up to RM5000
Complete Respray of Car: If your car is involved in a collision, it will be covered up to RM2,000 for a complete spray painting.
Legal Liability of Passengers (LLP)

Private car secure comprehensive insurance plan:

With Private Car Secure – Comprehensive, you provide your vehicle and your journeys with the necessary security, giving you peace of mind.

This plan covers Accidental Collision and Overturning, Impact Damage Caused by Falling Objects, Fire, Explosion or Lightning, Burglary, Housebreaking or Theft, Malicious Act Damage, Liabilities to Third Parties For Bodily Injury or Death & Property Loss or Damage, Impact Damage Cover Caused by Falling Objects Due to Convulsion of Nature (Limited to 25% of sum insured), Transportation Allowance, Document Replacement Allowance, and 24/7 Emergency Road Assistance and six months Repair Warranty At their Panel Workshop.

Private car secure comprehensive insurance plan additional coverage:

E-Hailing Coverage: It protects e-hailing drivers, passengers, and third parties when running e-hailing services such as GRAB, MYCAR, and others.

This coverage also covers payable injuries such as death, total irrecoverable loss of sight in both/one eyes, total loss by physical severance at or above the wrist or ankle of both hands or both feet, or of one hand together with one foot for RM 25,000, and RM 50/week for not more than 26 consecutive weeks in the event of temporary total disablement from engaging in or paying any attention to such person’s occupation.

Betterment Buyback
Replacement of Car Keys
Cleaning Cost of Vehicle
Complete Respray of Car
Enhanced Inclusion of Special Perils
Breakage of Windscreen, Window or Sunroof
Compensation for Assessed Repair Time Extension (CART)
Vehicle Accessories
Legal Liability of Passengers Extension (LLP)
Legal Liability of Passengers for Negligent Act (LLNA)
No-Claim-Discount Relief Protection
Strike, Riot, and Civil Commotion
E-Assist Smart Driver (Personal Accident)

Private car secure third party, fire & theft insurance plan:

Third-party fire and theft insurance provides essential protection at a low rate for your car. This coverage protects you from fire, lightning, explosions, and theft.

This policy covers fire, explosion, burglary, housebreaking, theft, third-party liability for bodily injury or death, and property loss/damage.

Private car secure third-party fire & theft insurance plan additional coverage:

Aside from this, this policy includes the following extra coverages: Legal Liability to Passengers (LLP), Legal Liability of Passengers for Negligent Acts (LLNA), and E-Assist Smart Driver Plus (Personal Accident).

Now, you can choose any of the insurance plans that are most suitable for your needs. Insurance products and offerings can be changed or adjusted over time to meet policyholders’ demands better and respond to changing market conditions.

A Step-by-Step Guide to Getting Lonpac Car Insurance Policy

Getting a lonpac car insurance quote is a simple and uncomplicated process that ensures customers can quickly acquire the coverage they require for their automobiles.

Here’s step-by-step guidance for getting lonpac car insurance quote:

Online: First, go to Lonpac’s official website. Then, choose your insurance type and click the Get A Quote button. It will open up in a new window.
Then, you need to fill in your car registration number, identification number (NRIC), and postcode, then click the following button.
Then, provide your details and choose coverage and additional addons if you need them.
In the last reviews, all your details are used to make payments and get your insurance policy.
Via Agent or Broker: Contact a Lonpac agent or a certified insurance broker. They can provide personalized advice, help you understand the different coverage options, and give you a quote based on your specific needs.

Following these steps will allow you to get a Lonpac car insurance policy that matches your needs while providing peace of mind and roadside protection. Always read your policy carefully to understand the scope of coverage, exclusions, and how to file a claim.

Lonpac car insurance claims Process

The claims process for Lonpac car insurance is simple and effective, ensuring that policyholders obtain the assistance and financial protection they require in the case of an accident, theft, or damage to their vehicle.

Below is step-by-step guidance for managing the claims procedure with Lonpac:

Step 1: Go to Lonpac website

Ensure Safety: First, ensure that everyone involved is safe. Move to a safe spot if necessary.
Report the Incident: Go to the Lonpac website, click the claims button on the menu bar, and choose the claims portal under the motor section. Then click on the notify claim button. It will open in a new window, and you must provide your email address and car registration number.
Take photographs of the accident scene, including car damage and any pertinent road signs or landmarks. These can be vital to your claim.

Step 2: Documentation

Collect Necessary Documents: Depending on the nature of your claim, Lonpac will request specific papers. These usually contain a completed claim form, a copy of your police report, vehicle registration, and driver’s license.
Submit Additional Information if Requested: Lonpac may need further information or documents to process your claim, such as witness statements or supplementary images.

Step 3: Assessment and Repair

Vehicle Assessment: Lonpac will arrange for an assessment of your car to evaluate the extent of the damage and the approximate cost of repairs.
Approval: Once the evaluation is completed and your claim is authorized, Lonpac will notify you of how to proceed with the repairs. This could include transporting your vehicle to one of their licensed panel shops.

Step 4: Claim Settlement

Repair and Payment: Lonpac will pay the workshop directly if your car is repairable. If your vehicle is totaled or stolen, you will receive compensation according to the terms and circumstances of your policy.
Collect Your Vehicle: You can get your vehicle once the repairs are completed. Ensure that all repairs are satisfactory and completed.

Additional Tips:

Stay Informed: Keep track of your claim’s status and communicate with Lonpac’s claims department.
Understand Your Policy: Knowing the terms of your coverage can assist in speeding the claims process and prevent surprises.

This tutorial provides an overview of Lonpac’s claims process.

Lonpac car insurance reviews

There are many third-party websites where we can find Lonpac car insurance reviews from real Lonpac users.

Lonpac Insurance Bhd (Lonpac) (Malaysia) has maintained its Financial Strength Rating of A (Excellent) and Long-Term Issuer Credit Rating of “A” (Excellent), according to AM Best. The outlook for these credit ratings (ratings) is stable.

According to Glassdoor, Lonpac has 3.8 ratings based on 15 reviews, with 54% saying they would recommend it to friends.

According to Jobstreet reviews, Lonpac has 4.4-star ratings and 69 reviews. The Lonpac Road Assist app has a 2.3-star rating on Google Play and a 1.7-star rating on the App Store.

How to get Lonpac insurance customer service

Lonpac Insurance customer service is available through various handy channels for inquiries, support, claims assistance, and other insurance-related needs. Mon-Thu: 8.45 AM – 5.45 PM and Fri: 8.45 AM – 4.45 PM.

Here’s how to contact Lonpac Insurance customer service:

Call: You can contact Lonpac car insurance at 03-2262 8666. This is frequently the easiest way to contact a representative and receive rapid assistance.

Email: For non-urgent inquiries or to submit papers or forms, please email Lonpac’s customer service department at customerservice@lonpac.com. The email address is commonly found on their official website. Make sure to include your policy number and contact information in your email for a prompt response.

Physical Visit: For specialized treatment, contact a Lonpac branch on the 6th Floor, Bangunan Public Bank, 6 Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Malaysia, or P.O. Box 10708, 50722 Kuala Lumpur, Malaysia. Their website provides information about the nearest branch location and operation hours. This option is appropriate for detailed conversations or dealing with complex issues.

Message: You can message lonpac if you have any queries.

Social Media: Lonpac is active on social media networks like Facebook, Twitter, and LinkedIn. Reaching out through these channels can prompt quick responses to simple questions or refer you to the appropriate customer service channel.

To expedite your request, have your policy number and other applicable documentation ready when you call Lonpac Insurance.

Lonpac car insurance Pros & Cons

When contemplating Lonpac vehicle insurance, assess the benefits and drawbacks to see if it meets your needs and preferences. Here’s an overview of the potential advantages and disadvantages based on general input and industry practices:

Pros

Comprehensive Coverage Options: Lonpac provides a wide range of coverage options, from simple third-party to comprehensive plans, allowing customers to adapt their insurance to their specific needs.
Customizable Addons: Policyholders can customize their coverage with windshield coverage, legal liability to passengers, and natural catastrophe protection.
Efficient Claims Process: Lonpac is noted for its easy and rapid claims process, which helps policyholders easily navigate post-accident processes.
Robust Customer Support: Lonpac provides policyholders the help they require through various customer care channels, including hotlines, email, and physical locations.
Nationwide Network: Lonpac has an extensive network of panel workshops throughout Malaysia, providing simple access to repair services.
AM Best rates the company’s financial strength as A (Excellent) and its long-term issuer credit rating as “A” (Excellent).
Mobile app availability
Award winner insurance company

Cons

Premium Costs: Premiums may be higher than those of competitors, depending on the coverage and addons selected. It is critical to compare rates to ensure you are receiving the best bargain.
Less discount options
No courtesy cars or travel allowances exist in case your automobile breaks down.
It does not cover classic cars.
Poor ratings & less reviews on third-party websites

Choosing the best vehicle insurance company entails weighing the benefits and drawbacks against your personal needs, budget, and preferences. It’s also a good idea to study recent reviews and testimonials from current and former Lonpac policyholders and compare offerings to those of other Malaysian insurance companies.

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Lonpac car insurance alternative options to consider

In Malaysia, the vehicle insurance industry is competitive, providing consumers with several coverage options that meet their specific needs. If you’re looking for alternatives to Lonpac auto insurance, here are a few respectable insurance providers to consider:

Allianz Malaysia

Overview: Allianz, a global leader in insurance, provides a complete choice of automobile insurance products in Malaysia and is well-known for its innovative coverage options and rapid claims service.
Products: Provides third-party, third-party fire and theft, comprehensive automobile insurance plans, and a choice of addons for further protection.

AIG Malaysia

Overview: AIG is a worldwide insurance leader with a strong presence in Malaysia, providing a diverse range of insurance products focusing on client care and prompt claims processing.
Products: Offers a wide range of coverage, including Comprehensive, Third-Party, Fire, and Theft, and customizable options for added protection.

AXA Affin General Insurance

Overview: AXA Affin provides innovative insurance solutions by combining local expertise and worldwide insurance requirements. It is noted for its flexible programs and customer-focused strategy.
Products: Aside from regular automobile insurance coverage, AXA Affin offers unique addons such as the SmartDrive Assistance Plan for further protection and convenience.

Tokio Marine Insurans (Malaysia) Berhad

Overview: Tokio Marine provides dependable insurance solutions thanks to its extensive experience and strong financial backing. They are known for providing high-quality service and comprehensive coverage alternatives.
Products: Provides a diverse selection of motor insurance policies, including Comprehensive Cover, Third-Party Fire and Theft, and Third-Party Cover, with optional riders for more protection.

MSIG Malaysia

Overview: MSIG, as part of a renowned Asian insurance group, is distinguished by its diverse range of insurance products and commitment to providing high-quality service.
Products: Offers a variety of car insurance alternatives, including comprehensive coverage, as well as distinctive addons for further insurance protection.

Zurich Malaysia

Overview: Zurich Insurance provides a diverse range of insurance products and services that cater to a variety of demands, with an emphasis on customer satisfaction and innovation.
Products: Offers comprehensive auto insurance solutions, including personal accident benefits and coverage for windshield, strike, riot, and civil unrest.

Takaful Malaysia

Overview: Takaful Malaysia provides Shariah-compliant auto insurance choices that combine ethical considerations with comprehensive coverage.
Products: Provides various Takaful (Islamic insurance) products, including motor Takaful, which covers loss, damage, and third-party liabilities.

When selecting an insurance carrier, evaluate the scope of coverage, premium prices, customer service reputation, claim settlement efficiency, and any other perks or services provided. It is also advisable to check customer reviews and compare quotes from several insurers to locate the best fit for your needs and budget.

Conclusion

To summarize, while Lonpac Insurance provides a broad range of automobile insurance options and advantages tailored to specific needs, other rivals in Malaysia offer equivalent coverage and services.

AM Best assesses the company’s financial strength as A (Excellent), while its long-term issuer credit rating is “A” (Excellent). So, you can trust Lonpac insurance.

However, if people’s reviews are essential to you, you should avoid Lonpac because they have extremely few user reviews.

You can consider other Companies such as Allianz, AIG, AXA Affin, Tokio Marine, MSIG, Zurich, and Takaful Malaysia. Each offers distinct benefits, from worldwide knowledge and creative solutions to customer-centric methods and Shariah-compliant possibilities.

When choosing an insurance carrier, it’s critical to consider coverage specifics, premium pricing, customer service quality, and claim efficiency to guarantee you get the finest policy that meets your needs and gives you peace of mind on the road.

Lonpac car insurance- What every Malaysian need to know Now